Practice Policies & Patient Information

Practice Policies & Patient Information

Accessible parking at our main site in Milnthorpe.

A ramp is available at our branch site in Carnforth (please ask reception)

Accessible bathroom at our main site in Milnthorpe.

Wheelchair at both sites for patient use.

This accessibility statement applies to Park View Surgery

This website is run by Park View Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts

zoom in up to 300% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

the text will not reflow in a single column when you change the size of the browser window

you cannot modify the line height or spacing of text

most older PDF documents are not fully accessible to screen reader software

live video streams do not have captions

some of our online forms are difficult to navigate using just a keyboard

you cannot skip to the main content when using a screen reader

there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

call: 01539 715555

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

call: 01539 715555

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

call: 01539 715555

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

This site may contain older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2

Disproportionate burden

Google Maps – There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.

Preparation of this accessibility statement

This statement was prepared on 27/02/2023 and was updated on 28/02/2023.

Site compliance was checked using a combination of manual testing and third party tools, including:

WAVE Web Accessibility Evaluation Tool (

WebAIM Contrast Checker (

HTML_CodeSniffer (

Pa11y – Automated accessibility testing (

axe – Web Accessibility Testing (

This practice is committed to providing a safe and comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present during any consultation, examination or procedure where they feel one is required. This will be a decision based on both clinical need and the requirement for protection against any potential allegations of improper conduct.

Clinicians at this practice will consider whether an intimate or personal examination of the patient is justified, or whether the nature of the consultation poses a risk of misunderstanding to both parties.

If an intimate examination is required, the clinician will discuss this with the patient, giving a clear explanation of why an examination is necessary and what the examination will involve. The clinician will offer a chaperone to all patients. If the patient does not want a chaperone, this will be recorded in their notes. Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.

Only members of staff with the appropriate training will act as a chaperone. Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training. Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager.

Guidance for Diazepam for travel has changed and the civil aviation authority do not recommend that we prescribe this. Please see their advice below:

use of diazepam causes longer reaction times and slowed thinking. Therefore may incapacitate you in the event of an emergency.

diazepam use can increase your risk of DVT / blood clots due to sedation and therefore you are less likely to move your legs.

sedating effects can cause some respiratory depression at high altitudes

rarely but significant, can increase aggression in patients which would be detrimental passenger safety

if used along with alcohol all of the above is enhanced

certain countries it is illegal to take these into especially middle east

diazepam is not licensed for this use

you may have received this from us in the past, but due to updated guidance we can no longer prescribe.

There are plenty of very good fear of flying courses which may be better use than using diazepam or over the counter preparations such as calms etc. See links below for courses:


Fear of flying course | Fearless Flyer (


Tips For Nervous Flyers | Advice For Nervous Flyers | Virgin Atlantic

British Airways

Flying with Confidence | Special assistance | British Airways

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. From 25th May 2018 the law is changing with the addition of the General Data Protection Regulation (GDPR). This regulation will have an impact on how we handle your data. Further information is available in the Patient Privacy Notice.



The National Data Opt-Out was introduced in May 2018 to give patients and the public more control over how their confidential patient information is used for research and planning purposes.

The public can change their national data opt-out choice via or by calling the NHS Digital Contact Center on 0300 303 5678.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Park View Surgery in the last financial year was £69,812 before tax and National Insurance. This is for 1 full time GP, 3 part time GPs and 1 salaried GP who worked in the practice for more than six months.


NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

March 2021

May 2024 Feedback
Total Responses – 375
340 – Very Good
30 – Good
3 – Average/Fair
2 – Poor

April 2024 Feedback
Total Responses – 373
334 – Very Good
29 – Good
7 – Average/Fair
3 – Poor

February 2024 Feedback
Total Responses – 458
420 – Very Good
33 – Good
3 – Average
1 – Poor
1 – Don’t know
November 2023 Feedback
Total Responses – 481
437 – Very Good
38 – Good
3 – Average
2 – Poor
1 – Don’t know

Please see below our Privacy notice for medical records


As a parent, family member or carer, you may be able to access services for someone else using linked profiles. This is also sometimes called having proxy access.

If you and the other person are registered at the same GP surgery, you can use a linked profile on the NHS App.

If you and the other person are registered at different surgeries, you can use a linked profile on Patient Access.

Proxy Access Guidance for Adults

Proxy Access form

In response to the COVID-19 pandemic and the Health Service (Control of Patient Information) Regulations 2002 (COPI) notice, the Secretary of State for Health has directed that the following steps be taken:

Temporarily removing the requirement for patients to provide prior explicit consent to share Additional Information through the Summary Care Record

Enabling GP Connect for all GP practices nationally; this will enable NHS 111 to book telephone consultation appointments directly in to our clinical system.

Further details regarding Additional Information in the context of the Summary Care Record (SCR) are available here.

Further information from NHS digital on how data is responding to COVID 19 can be found here.

We treat our patients with courtesy and respect and ask the same in return. We ask that you treat your GP and all other Practice Staff courteously – without violence, abuse or harassment.

GP’s and their staff have the right to care for others without fear of being attacked or abused. Any behaviour verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened is totally unacceptable.

Our Zero Tolerance policy includes aggression or threats made in person, over the phone or in written communication.

Please see the following document for our full Zero Tolerance policy

Zero Tolerance Policy