We do not accept repeat prescription requests over the phone, this is to ensure accuracy and safety in medication requests. Our GP Partners kindly ask you request medication via the NHS App on your smartphone, NHS login on your tablet/laptop, or drop your repeat slip into reception.
Repeat prescriptions take two working days to process and are sent electronically to your nominated pharmacy.
If you have a routine medication query, please complete a patient triage Contact us about your request (accurx.com) or call us after 11am.
For urgent medication queries, please call us.
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Prescribing Policy For Patients Travelling Abroad
This policy outlines the procedure for patients travelling abroad for short and long periods of time.
NHS Policy
By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK. In addition GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad.
The NHS does accept responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. However, if a person is going to be abroad for more than 3 months, then they are only entitled (at NHS expense) to a sufficient supply of regular medication in order to get to their destination, where they should the find an alternative supply of that medication.
Travelling out of the country for LESS than 3 months
For patients who inform us they will be out of the country for less than 3 months, we will provide sufficient medicines for an existing condition (e.g. asthma, diabetes…) for the period while the patient is away where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns.
Travelling out of the country for MORE than 3 months
Patients who inform the NHS they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination (up to 3 months’ supply where safe to do so).
Patients and relatives should not seek medication for themselves while they are abroad as this constitutes NHS fraud.
GP Advice to patients whilst they are abroad
- NHS responsibility ends when a patient is outside the UK
Once a patient is abroad (or intends to be away for more than three months), the legal responsibility of the GP / NHS for ongoing medical care (especially prescribing) is limited. - GPs are not insured or indemnified to provide treatment or manage new conditions arising abroad in many cases.
- There is risk around jurisdiction, quality of diagnosis without local examination, and obligations under contract and GMC guidance. If a patient develops a new condition while abroad (e.g. catches an infection), GPs in the UK are under no obligation to manage that remotely; it’s often safer (medico-legally and clinically) to advise seeking care locally