Medlink Chronic Disease Reviews May 2025

From May 2025, we will be trialling a new system for Chronic Disease Management reviews called ‘Medlink’. This system is being used in many GP practices across the country with success (see Patient Feedback).

As part of your annual review you will be sent an invitation with a link to a personalised health questionnaire. We hope that you find the new system a comprehensive and focused approach to your health. The questions are easy to follow and can be filled out in your own time.

Key Features

Accessible – Straight from text message to online consultation

Relevant – Covers important questions about your health

Individualised – Information relevant to you

Convenient – Complete in your own time

Integrated – Attached to medical record

Aim

The new system will assist in gathering the data necessary for reviewing all of your relevant condition/s in the easiest way possible, reducing the number of appointments in the surgery you require. In some cases, you may not require a face-to-face review at all if the clinician is happy with the data you have provided and the current management of your condition. However, if you would like to request a follow up, you can state this in your submission.

Birth Month Recall

As part of the new system, we will be moving to the Birth Month Recall system as many other practices already use. This means that you will be recalled for your annual review around your birthday every year making it easier to remember when you will be due, and spreads out patients reviews more evenly throughout the year.

This may mean that for the first year of implementation, you may be invited earlier/later than expected.

How does it work?

You will be sent an invitation primarily by email or text message, with a link to complete your personalised health questionnaire. Depending on the condition/s you have, you may then be asked to book an appointment for e.g. blood test, foot check in the surgery to complete the data collection part of your review.

Once all of your results are back, these are automatically sent to an appropriate clinician to review. At this stage they will decide whether they are satisfied with the results and let you know if your review is complete, or if a follow up is required. You will be informed of this by a member of the team and instructions of what to do next.

I can’t use the internet, what do I do?

If you aren’t able to complete the health questionnaire online, we can offer a more traditional route of booking in your review appointments as previously, by speaking to our Patient Advisors on 01539 761225.

Patient Feedback from Other Practices

“The app was really helpful and I found it very informative and a useful thing to do. It was the right balance of questions and information and not too long. Thank you..”

“This is a brilliant system. While I understand the need for regular check ups this takes away pressure of appointments for both surgery and patient.”

“Unlike some e-consultation systems this was clear and easy to use and I actually preferred it to the annual reviews I have had in the past”

“I think it’s great. It only took a few minutes to complete. Felt happy I could still request a face to face review if I felt I needed it. Saves me and you time”

“Fabulous idea. Easy to follow questions, cover all bases. Highly recommended”

“This feels very simple and empowering”

“Saves so much time, rather than having to make an appointment at the doctors for a review, love this”

“The reason this online system is so useful is that it does not need a login email address or password and it is not necessary to grapple with websites”

Privacy Policy

Please see the Medlink privacy policy on their website:-
Privacy Policy – MedLink