Chaperone Policy

This practice is committed to providing a safe and comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present during any consultation, examination or procedure where they feel one is required. This will be a decision based on both clinical need and the requirement for protection against any potential allegations of improper conduct.

Clinicians at this practice will consider whether an intimate or personal examination of the patient is justified, or whether the nature of the consultation poses a risk of misunderstanding to both parties.

If an intimate examination is required, the clinician will discuss this with the patient, giving a clear explanation of why an examination is necessary and what the examination will involve. The clinician will offer a chaperone to all patients. If the patient does not want a chaperone, this will be recorded in their notes. Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.

Only members of staff with the appropriate training will act as a chaperone. Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training. Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager.

Extended Access is the offer of pre-bookable appointments outside GP practices’ core contractual hours, either in the early morning, evening (until 9.30pm) or at weekend and on bank holidays.

There are a range of appointments we can offer our patients in addition to practice appointments, please speak to our reception team for more information.

If you need medical assistance whilst we are closed, please call NHS 111 or access information online Get medical help – NHS 111

For life threatening emergencies – Call 999 for an ambulance

For urgent dental treatment: call your dentist or  call the Lancashire and South Cumbria Dental help line number 0300 1243 010. The helpline will assess dental needs and if urgent signpost to relevant service.

The online consult service has clinically approved , GP-authored information covering a number of topics with self-help videos and resources. Submit a routine query and we will respond in two working days.