Medication

Repeat prescriptions

Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.

Most prescriptions are sent electronically using the Electronic Prescribing Service (EPS) to the Pharmacy of your choice.

From 1st March 2022, your Pharmacy will no longer be able to order your repeat medication for you. If you receive a tray/dosette box from your pharmacy you are unaffected by this change.

You will need to order your repeat medication directly with the practice in one of the following ways:

  • Via the NHS App (available through Apple store or Google Android – search for NHS App). Once you provide some ID electronically via the app you will have access to your repeat prescriptions. Please note: access to this app is not granted by the surgery.
  • Online via Patient Access – please speak to our patient advisors to register.
  • By email via: [email protected]et (please ensure you include your NAME and DOB otherwise this will not be processed). Only use email for routine medication, please call to discuss urgent requests.
  • We do accept medication requests over the phone but we ask you call us AFTER 11am.

What is NOT changing?

If you order your repeat prescriptions already using online services, via an app or directly with the Surgery then these changes will not affect you. Your nominated Pharmacy will continue to receive your repeat prescription as usual.

Pharmacies, may continue to deliver your prescription if they are currently doing so. However, this arrangement is between you and your Pharmacy.

Why is this happening?

This is a national initiative aimed at reducing the waste of medicines that are routinely ordered but not needed. The new system should give patients better control over medication ordering. It will avoid stock piling of medication which can result in patients being confused about which medicines to take. In addition, it should prevent medication that has been stopped from being re-ordered by mistake.

There is nothing to worry about- you will continue to receive the repeat medications that you take.

Repeat prescriptions will be ready in TWO WORKING DAYS from your request (this does not include weekends and bank holidays).

Example:

OrderReady to Collect
Monday after 11amWednesday after 4.00pm
Tuesday after 11amThursday after 4.00pm
Wednesday after 11amFriday after 5.00pm
Thursday after 11amMonday after 2.00pm
Friday after 11amTuesday after 2.00pm

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.Please note non-repeat prescription requests and queries may take longer to process and the Clinician may wish to speak with you.

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria

Extended Access is the offer of pre-bookable appointments outside GP practices’ core contractual hours, either in the early morning, evening (until 9.30pm) or at weekend and on bank holidays.

There are a range of appointments we can offer our patients in addition to practice appointments, please speak to our reception team for more information.

If you need medical assistance whilst we are closed, please call NHS 111 or access information online Get medical help – NHS 111

For life threatening emergencies – Call 999 for an ambulance

For urgent dental treatment: call your dentist or  call the Lancashire and South Cumbria Dental help line number 0300 1243 010. The helpline will assess dental needs and if urgent signpost to relevant service.

The online consult service has clinically approved , GP-authored information covering a number of topics with self-help videos and resources. Submit a routine query and we will respond in two working days.