GP letter to patients

We would like to take this opportunity to update all our patients on our continuing response to the Covid-19 Pandemic. 

First of all, we would like to express our sincere thanks to all our patients for all your support during this time. We have really appreciated it and the concern you have shown for all our colleagues has been received with gratitude.   

As patients and staff many of us have had Covid-19, experienced loss or bereavement and been separated from family and friends.  It has been a difficult year, but we have endeavoured to continue to care for you to the best of our abilities with the ongoing constraints. Thank you for the ongoing patience and kindness you have shown to our team.  

As the situation improves, and with continuing national steps towards the removal of restrictions, we are sure you are keen for us to further develop our services.  There are still Covid-19 infections in the community and, with the Delta variant becoming more prevalent, we do also need to continue to separate Red (possible Covid-19) cases from Amber work (other face to face appointments). We also need to minimize risk, reduce footfall in the Practice and ask kindly that you phone with your queries and not to walk in.

We know that you would like us to have more Face-to-Face appointments and for us to offer Amber appointments in Carnforth again. 

We have been continuing to make improvements to our premises and we now have an additional consulting room at Milnthorpe which can be accessed from the back door with its own undercover outside waiting area. We are starting to use this Room as our Red Consulting Room. 

New Street has had a much-needed makeover; the waiting room, hall, stairs and GP consulting room have been painted and the old reception area has had a full refurb.  

New Street reopened on 2nd August; This is a Branch Amber site with GP, Practice nurse and Health Care Assistant appointments. This will initially be for 3 mornings per week for BOOKED APPOINTMENTS ONLY.  We are not providing Reception staff at this time and we ask patients check in using the self-check in kiosk in the hall. Your GP/Nurse/HCA will either walk down to call you or use the call in system on the TV screen.  We ask all appointment requests, prescription queries and all other queries are done via phone.

The current advice from NHS England to GP practices is that we should continue to offer initial telephone appointments with GPs, and then ask patients to come in for an examination when required.  This is to enable social distancing and to keep patients safe.  In order that we can do this, we have agreed that for the next 3 months we plan to: 

  • To use Park View Surgery at Milnthorpe as our main Amber site (for other Face to Face appointments) 
  • Use our new Room 5 at Park View Milnthorpe with its separate entrance and outside waiting area as our Red Consulting Room 
  • Increase our GP Face to Face appointments by 50% 
  • Encourage patients to contact us initially online via our website  or by Telephone rather than attending in person 

Over the next 3 months we shall continue to monitor and update our approach. 

Many thanks again for your ongoing support. 

Drs Smith, Rylance, Hacking and Gardiner